The death of Google Talk chatback badge

The Google Talk chatback badge  has been important to a number of us faculty. We are frequently logged into Gmail anyway, and the badge let us put a bit of html on any webpage and students could click and IM with us without logging in to anything. Well, now it’s gone – Google has stopped supporting it and it doesn’t work anymore. They made no announcement (except a single post in a Google Group) and the badges still look like they work, but they don’t. I found out when Pilar Hernández, my esteemed colleague, had students screaming they couldn’t reach her.

I also have featured the badge on all my course pages and my home page for years. I recently made a tutorial on how to use them.

We can discuss why Google did this, and why Google doesn’t care, but I’m confident it’s because they don’t like the anonymity of it. They want everyone in Google Plus, which requires a Google account so they can track you. Given my concerns, I’m not comfortable forcing students into Google-dom just so they can chat with me.

Pilar and I spent all afternoon today trying alternatives.  Finding a replacement for Google chatback isn’t easy – it was a seamless and simple service. It wasn’t a shoutbox and it could be put anywhere, and on many different pages. Using this resource, we tried anything that was free. Meebo Messenger, Pilar’s backup, is also shutting down as of July 11,  so we had to go elsewhere.

Here’s what we tried. (Note: we discovered that none of the below worked with the Google Talk feature enabled – it’s obvious Google has gotten rid of that support also.)

  • Plugoo – commercial looking, big, didn’t work with some browsers
  • Olark – insisted I allow it to access all my Google contacts, and I had to email them to close the account
  • Zoho chat – can log in, but only puts shout box on one page
  • Chatbadge.com – when we tested it, we couldn’t get the messages to actually get to their destination – it seemed like the best but we couldn’t get it to work
  • Online Chat Centers – serious overkill, obviously for major helpdesks, had to log in directly and answer the phone, had a major New Delhi feel to it
  • Yahoo Messenger Pingbox  – not visible in all browsers, must log into Yahoo Messenger, doesn’t relay nickname properly

Our best choice was Plupper. It looked good, and has an open API. We were able to get it working by following the instructions for iChat  for Mac, and Miranda for PC.


https://www.google.com/jsapihttps://static.plupper.com/js/plupper.js
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It does mean more work, since you have to have the IM client open and be logged in. Nowhere near as convenient for us, but just as convenient for students, which is what we needed.

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